’s highest priority is instilling trust in its brand. We therefore work hard to ensure that anyone selling products and services -- whether employees or authorized resellers and partners -- do so with an emphasis on transparency and ethics.
In particular, authorized partners and resellers selling products and services must agree not to:
- Post reviews or contribute any other editorial content to , regardless of sentiment (e.g., a positive review or a criticism). Feel free, however, to use to find great local businesses, read reviews, request a quote for personal use, or even add videos or photos with non-editorial captions (e.g., “chocolate donuts”, not “greatest chocolate donuts”).
- Encourage others to post reviews or contribute any other editorial content to , even without any promise of compensation (e.g., don’t say “Review us on ” or “If you had a great experience, please review us on ”). The best reviews are organic; the rest are potentially biased. For more information on this topic, click .
- Encourage others to post, edit or remove reviews or contribute any other editorial content to or any other platform with an offer of compensation, incentives or discounts.
- Encourage others, on or any other platform, to only post positive reviews or discourage others from posting criticisms (i.e., no “review gating”).
- Send messages to or request quotes from clients, including “test” messages through .
- Vote on reviews (e.g., voting a review as “Helpful,” “Love this,” etc.).
- Flag reviews except for those genuinely believed to be violations of ’s Content Guidelines. Indiscriminate flagging of reviews may result in the suspension or termination of their relationship with .
- State or imply that they can “manage your reputation” or “remove your bad reviews” on , or make similar statements, including any suggestion that advertising on will lead to more reviews or better ratings, or conversely, that not advertising on could negatively affect ratings or reviews.
- State or imply that they represent , are working “on behalf of” , or are in any way employed by ; third parties must expressly identify themselves as employees or representatives of the company they work for.
- State or imply that they have an exclusive relationship with , or that they can provide -related products or services that itself cannot provide or that are not covered by an existing partnership contract with .
routinely monitors and tests compliance with the policies above, and will act swiftly and decisively against those in violation.
If you’re a business owner who has interacted with a authorized partner or reseller who you believe has violated the above policy or behaved in a manner unbecoming of ’s values, please contact us here.